Privacy Policy

1. Information we collect

The information Kara processes depends on how you use the product. Some information is needed to create and secure an account. Other information is only processed when you choose to add it.

A. Account information

When you create or use a Kara account, we may process:

name or display name
email address
account or user identifier
authentication and session information

B. Wellbeing information

If you use Kara’s wellbeing tools, we may process the information you enter, such as:

mood check-ins and mood intensity
optional reflections, feelings and everyday factors
habits, including water, breathing, sleep and meditation
breathing sessions and sleep logs
weekly progress information you generate in the app

C. Optional media and content

Some features are optional. We process the following only when you choose to provide or use them:

an optional photo attached to a check-in
an optional voice recording
bookmarked wellbeing content
profile details and app preferences

D. Technical information

To operate and secure the service, we may process limited technical information, such as:

security and session identifiers
application or device technical data needed to run the service
operational logs
crash or diagnostic data, if that monitoring is enabled

Kara is not designed to collect precise location. We do not describe location tracking as part of the current product.

2. How Kara uses information

We use information to:

provide the features you request
create, authenticate and maintain your account
save your progress and sync it between supported Kara clients
send password-reset and email-verification messages
help prevent abuse and protect the security of the service
operate, support and improve the reliability of Kara

Kara is not designed around behavioural advertising or personalised ads.

3. Private wellbeing information

Mood notes, reflections and other wellbeing entries are not a public social feed. Optional photos and voice attachments are not published publicly by default. Access is scoped to the authenticated account that created them.

Kara does not treat private wellbeing information as public content. People you have not shared with through a supported account feature should not see that information as a feed.

This policy does not claim end-to-end encryption, zero-knowledge storage, or health-privacy certifications such as HIPAA.

4. Storage and service providers

Kara uses specialist providers to host and operate the service. At a high level, current infrastructure includes:

DigitalOcean — application hosting and server infrastructure
MongoDB — database technology
Cloudflare R2 — private object and media storage
Resend — transactional email delivery

Kara may use error-monitoring services such as Sentry when enabled.

These providers process information only as needed to provide their services to us. The information they hold for Kara is kept in the United Kingdom.

5. Email

Kara sends transactional email needed to run an account. That can include:

email address verification
password reset
important account or service communications

Transactional email is sent using Resend. This policy does not describe marketing email campaigns.

6. Legal bases

VELA SOLUTIONS LTD is established in the United Kingdom. Where UK data-protection law applies, we process personal information on conservative, commonly used bases, including:

contract — to provide the Kara account and features you request
legitimate interests — for security, reliability and abuse prevention, where those interests are not overridden by your interests
consent — where an optional permission or feature reasonably requires it
legal obligation — where the law requires us to keep or disclose information

This section is a high-level explanation, not legal advice. It does not include a regulator registration number.

7. How long we keep information

We retain information only for as long as reasonably necessary for the purposes described in this policy, subject to legal, security, backup and operational requirements.

If you delete information or your account, copies may remain for a limited time in backups or operational logs where that is technically required. We do not promise immediate physical deletion from every backup.

8. Account deletion and your controls

Depending on the Kara client you use, you may be able to:

update account or profile information
manage app settings and preferences
export a copy of your account data
delete your account

Account export is intended to give you a copy of your own account and wellbeing records. Media files may be represented as metadata rather than full file bytes.

For the public account-deletion page, see Delete your Kara account. You can also write to support@karadays.com.

9. Permissions and device features

Kara may ask for optional device permissions so a feature can work, for example:

notifications, if you enable reminders
photo or media access, if you attach an image
microphone access, if you record an optional voice note

You can usually refuse or later change these permissions in your device settings. Refusing a permission may limit only the related optional feature.

Kara does not currently integrate with Apple HealthKit or Android Health Connect. If Kara introduces optional health-platform integrations in the future, this policy will be updated before those integrations are made available.

10. Children

Kara is not designed for use by children where parental consent or additional legal protections would be required without those protections being in place.

11. Where information is held

Kara is operated from the United Kingdom. Account, wellbeing and related service information described in this policy is held in the United Kingdom.

12. Security

We use reasonable technical and organisational safeguards, including:

authenticated account access
access controls for the Kara service
private backend storage for wellbeing records and media
restricted access to production infrastructure

No online service is completely secure. This policy does not claim that Kara is unhackable, military-grade, or end-to-end encrypted.

14. Changes to this policy

We may update this policy as Kara changes. The “Last updated” date at the top will change when we do.

Where a change is material, we may also tell you through the website, the app, or an account or service communication, as appropriate.

15. Contact

VELA SOLUTIONS LTD
United Kingdom
support@karadays.com

If you have a privacy question, start with that email. Related pages: Kara support and account deletion.